Make a Claim

Easy Claims Process

Making a claim with Dodo Insurance is fast, simple and hassle-free. Don't believe in making you fill in lengthy, complicated insurance forms, which is why our customer-friendly claims system is often paperless and focused on giving you the best and fastest customer experience possible.

The claims team are available Monday to Friday between 8am and 8pm (EST), and Saturday 8am - 2pm (EST).

Car Insurance Claims

To make a car insurance claim, simply call 1300 885 996 with your claim details and the friendly customer service staff will guide you through the process.

To help manage your claim as efficiently as possible, please try and have the following information ready when you call:
  • Your Dodo Policy Number
  • Details of all other cars involved
  • Details of the accident
  • Details for any other drivers involved

Home and Contents Claims

To make a Home and Contents Insurance claim, simply call 1800 611 422 with your claim details and the friendly customer service staff will guide you through the process.

  • On the call, the claims team will determine any information that is needed to lodge your claim. At this point the team will determine if a claims assessor will be required to visit your home in order to further assess the details of the claim including repairs or replacements needed to complete the claims process.
  • And also decide if a claims assessor will be required to visit your home to further assess the details of the claim and the repairs or replacements needed to complete the claims process. process.

Travel Insurance Claims

To make a claim you can do any of the following:

  • Call: 07 3360 7734
  • Email: dodo@travelclaims.com.au
  • Claim Form: Download from Click here
See Product Disclosure Statements for full terms and conditions.
Insurance is promoted by Dodo Insurance Pty Ltd (ABN 19 158 710 457; AFSL 434682) (Dodo Insurance). Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) (AGS) arranges this insurance on behalf of the product issuer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571) (AGIC). AGS pays Dodo Insurance a commission which is a percentage of your premium. Dodo Insurance sales staff may receive bonuses. For further details see our Financial Services Guide (FSG). Because we don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Product Disclosure Statement (PDS) before making a decision to buy insurance. Click here to view a copy of the Key Facts Sheets, PDS and FSG. Home & Contents insurance not available in NT, Northern QLD, and Northern WA. Car insurance not available in NT. Terms and conditions apply. Subject to rating & underwriting criteria.